Skip to content

Returns & Cancellations

We take pride in the quality of our wines and will replace or refund any bottle of wine that is damaged, flawed or doesn’t meet expectations — we want to make it right. We accept returned wines that follow our shipping guidelines. We are unable to accept returned wine that was damaged due to adverse weather conditions during shipment, or wine that was ordered in error.

Please send an email to or call (800) 344-9463 to arrange for the return of corked or flawed product.

Event tickets are non-refundable, but tickets may be exchanged if the winery is contacted at least 7 days prior to the event. 

Wine is a Delicate Commodity

Wine is a perishable commodity. Wine does not like extremes of temperature: hot humid summer heat and cold winter weather may adversely affect the condition of your wine during shipment. Willamette Valley Vineyards is not responsible for wine that is damaged by extreme weather conditions during shipment. When your wine order is picked up by the common carrier for delivery, responsibility for the wine becomes the responsibility of the purchaser.

Willamette Valley Vineyards may decide to hold ground shipments as necessary to protect your wine. You'll receive an email with tracking information when the wine is safe to ship. If  weather is a concern in your area or if your order is time sensitive, we suggest selecting a 2-day or overnight option. 


Founded in 1983 by Oregon native Jim Bernau with the dream of creating world-class Pinot Noir,
Willamette Valley Vineyards has grown from a bold idea into one of the region’s leading wineries, earning the title “One of America’s Great Pinot Noir Producers” from Wine Enthusiast Magazine


Sign Up For Our Newsletter

Be among the first to hear about new releases, local events and wine specials.
Plus, receive complimentary shipping on your first order of $50+!


Opt into mailing list
Leave this field blank: