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Wine Purchasing and Shipping FAQs

We've compiled a list of frequently asked questions so you can shop online with ease. Not seeing your question on the list below? Give us a call (503) 588-9463 or email us at info@wvv.com

 

Where can you ship your wines?

Due to individual state laws, we have different limitations on where we can ship specific wines. 

Willamette Valley Vineyards wines can be shipped to all U.S. states except: AL, IN, KY, MS, NH, NJ, OK, UT and WV. Limitations apply to: AR, AZ, DE, LA, PA, RI and SD. 

Maison Bleue and Pambrun wines can ONLY ship to: AK, CA, DC, FL, HI, LA, MA, MN, MT, ND, NE, NM, NV, OH, OK, OR, SC, TN, VA, WI and WY. Wines can be shipped to Washington or Idaho by phone order only. Please contact (509) 525-9084 to place your order. 

Elton wines can ONLY ship to: AK, CA, DC, FL, HI, LA MA, MN, MT, NC, ND, NE, NM, NV, OK, OR, SC, TN, WI and WY. 
 

Can I pick up my online order at a tasting room?

Yes! When checking out, you can select which tasting room you'd like to pick up your wines.

Please allow 48 hours between placing your order and picking up to ensure we have your order ready. Certain inventory is only available at our Estate in Turner, OR.
 

How can I prevent my wine from spoiling in transit during extreme weather?

In the summer, we have the option for cold-chain shipping when shipping to hot locations. This will help protect your wine while in transit. Please indicate you would like this option upon checkout. Note: This option may add additional transit time but we highly recommend, as hot humid summer heat and cold winter weather may adversely affect the condition of your wine during shipment.

Willamette Valley Vineyards may decide to hold ground shipments as necessary to protect your wine. You'll receive an email with tracking information when the wine is safe to ship. If weather is a concern in your area or if your order is time sensitive, we suggest selecting a 2-day or overnight option or in the summer months we offer a climate controlled option. 

 

How do I select a wine online when I can't taste them or speak with a Tasting Room Associate?

We've designed our Willamette Wine Finder to help guide you through the process of finding a perfect Willamette wine for your palate! Think of it as your online Winery Ambassador and of course, you can always call our team or use the chat function on the bottom right corner of our website to speak with a Winery Ambassador about wine recommendations. 

 

I just placed my order. When will it arrive?

Your order will ship in 1-2 business days after your order is processed. We do not offer same day shipping. 

UPS is our primary provider, on occasion we will use FedEx for weather-specialized delivery, which takes an additional day to process. 

Should you select 2-3 day shipping, your wine still may not arrive until the following week (depending on the day the order was placed) as UPS does not deliver over the weekend. 

 

Can I schedule my delivery?

Unfortunately, once your order leaves our warehouse it is on UPS or FedEx to fulfill it, and we can not guarantee a specific time or date for delivery. 

 

Can I return my wine?

We gaurantee our wines 100% and will replace or refund any bottle of wine that is damaged, flawed or doesn’t meet expectations — we want to make it right. We accept returned wines that follow our shipping guidelines. 

Please send an email to info@wvv.com or call (800) 344-9463 to arrange the return or replacement. 

Founded in 1983 by Oregon native Jim Bernau with the dream of creating world-class Pinot Noir,
Willamette Valley Vineyards has grown from a bold idea into one of the region’s leading wineries, earning the title “One of America’s Great Pinot Noir Producers” from Wine Enthusiast Magazine

 

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