Membership Policies

Wine Club Membership Policies

Billing: You will receive an email notification approximately one week prior to the time your credit card on file is charged. This allows you time to review the shipment in case you would like to adjust your selections, add additional bottles, or update your billing or shipping information. Members with standing special requests may be billed early to lock in their preferences.

Shipping: UPS is our preferred carrier; FedEx shipping is available upon request. All shipments within the continental United States will be shipped via UPS Ground unless you request otherwise. Shipments to Alaska and Hawaii will ship via UPS Second Day Air and do not qualify for the complimentary shipping benefit. Please reach out to discuss additional shipping options if you are experiencing extreme weather in your area.

Due to federal law, an adult signature (21+) is required for delivery. If you will not be home to sign for your package, please contact us as soon as possible to make alternate arrangements.

Willamette Valley Vineyards can be shipped to all U.S. states except DE, IN, ME, MS, NH, NJ, RI and UT; limitations apply to AL, LA and WY.

Pickup Locations: Wine will typically be available for pickup beginning the second Friday of the billing month. Willamette offers many different Wine Clubs across the winery’s 9 locations, and these tasting rooms can only accommodate wine pickups from Wine Clubs represented at their site. Please note all applicable pickup locations for our Wine Clubs below.

Pickup Policy: Wine Club selections are guaranteed for 30 days, but inventory can’t be guaranteed after that. If your wines are not picked up after three billing cycles, we will contact you to coordinate shipping or other arrangements, unless other arrangements have been previously made.

Returned Shipments: Members will be asked to pay a $25 fee to re-ship any allocation that is returned following 3 failed delivery attempts.

Skipping Allocations/Membership Holds: You may skip one shipment per year OR place your membership on hold for up to 6 months at a time. Membership benefits will remain active following a skipped shipment. All billing and membership benefits will be suspended for the duration of a hold. After the hold period is up, the membership will resume automatically and you will be billed for the next applicable allocation.

Refunds: Not available after 30 days past an order’s processing date. Requesting a refund for a shipment/billing after payment has been processed will count toward your yearly skip allowance.

Cancellation & Termination: By signing up for a Wine Club membership, Members agree to accept one (1) shipment/club billing prior to cancelling their membership. After receiving this initial shipment, the membership may be cancelled at any time. Membership benefits are terminated immediately following the cancellation of your membership.

Willamette Valley Vineyards reserves the right to terminate your membership in the case of multiple failed billings and/or lack of communication or activity on the account, such as updating payment methods or accepting billing. Your membership will be automatically terminated after three (3) consecutive declined payments or a one (1) year period without accepting a shipment/billing, whichever comes first.

Club Willamette only: Club balances cannot be refunded for cash once billed and reflected as a balance in your club account. Following cancellation of your club membership, the remaining balance will be accessible for wine purchases at any Willamette Valley Vineyards location for up to 24 months (2 years) from the cancellation date. Club Willamette accounts with balances and no activity within 24 months will be closed and any balances forfeited. Upon cancellation, individuals are no longer eligible to receive stated club benefits regardless of the remaining Club Willamette balance.